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How chanced Handles Your Account and Your Data

Our legal framework covers how we collect and protect your information, what governs your account, and how you can request changes — all written in plain language so you know exactly where you stand.

State-by-state eligibilityData you controlClear account termsPayPal, Venmo, Play+ contextDirect contact paths
chanced How chanced Handles Your Account and Your Data
REACH OUR TEAM

Contact Us About Any Legal or Account Question

If you have a question about our terms, your data, or how a specific policy applies to your account — including transactions made through PayPal, Venmo, or Play+ — our support team handles those directly. Players in Phoenix can reach us through the same channels as everyone else; we do not tier access to legal support by location. Use the options below to get a response specific to your situation.

Live Chat Start a live chat session from your account dashboard for real-time help with terms questions, account disputes, or data requests. Available during posted hours.
Email Support Send a detailed message to our legal and account support address. We respond in writing, which creates a record you can reference for any follow-up.
Account Help Center Browse our Help Center for policy articles covering data handling, account closures, transaction disputes, and state eligibility — searchable by topic.
HOW WE PROTECT YOU

Data Handling, Security, and Account Control

Our account security practices are built around keeping your personal and financial data separate from your gameplay history. We use SSL encryption across every page, including the checkout flow where you connect PayPal, Venmo, or a Play+ card. Cookie preferences are managed through the consent tool on your first visit and can be updated at any time in your account settings. We do not sell your personal data to third parties, and we only share information when required by law or to process a transaction through your chosen payment rail.

Data Retention

We hold account and transaction records for the period required by applicable law. You can request a copy of your stored data through the Privacy section of account settings.

Cookie Control

Your cookie preferences are set on first visit and stored against your browser. Head to account settings at any time to update what we track across your session.

Account Security

Login is protected by a one-time passcode sent to your registered email or phone. If you suspect unauthorized access, lock your account instantly from the security tab.

Your Right to Request Changes

Submit a data correction or deletion request through support. We confirm receipt within two business days and complete eligible requests per our retention schedule.

What You Asked About Our Legal Terms

These are the questions we actually get about our terms, data practices, and account rights. If your question is not covered here, live chat or email support will get you a direct answer from the team.

Access depends on your state's laws. Your account dashboard will reflect what's available to you once you verify your location. We do not claim legality in every state.

Go to the Privacy section inside account settings and submit a data access request. We confirm receipt within two business days and deliver your data per the retention schedule.

We retain transaction and identity records for the period required by applicable law, then delete what is no longer needed. You can ask support for the specific timeline that applies to your account.

Our terms cover your chanced account activity. Transactions through PayPal, Venmo, or Play+ are also subject to each provider's own user agreement, which applies alongside ours.

We email a notice to your registered address before any material change takes effect. Minor formatting updates do not trigger a notification but are logged in the version history.

Contact support via live chat or email with your transaction ID and the date. Our team reviews payment-rail records — including PayPal and Venmo confirmation numbers — and responds in writing.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.