Reference

Your Rights and Our Rules at chanced

These Terms & Conditions govern every account opened on chanced and every transaction processed through PayPal, Venmo, or Play+ — read them before you start. Access depends on state law; where your state permits, these terms form the binding agreement between you and us.

Applies to all US-eligible accountsCovers PayPal, Venmo & Play+ transactionsState-law access requirementsAccount security obligationsContact path for disputes
chanced Your Rights and Our Rules at chanced
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these Terms & Conditions is unclear, or if you believe an account action was taken in error, our account support team can review the specific term in question. Reach out through any of the three paths below — have your account email and payment method name ready so we can pull your record fast.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe the specific clause or account action in question and a support agent will respond with a direct answer.

Email Support

Send a written request to our support address from the email registered to your account. Include your PayPal or Venmo account name so we can match the record quickly.

Account Help Center

Our Help Center includes a Terms & Conditions section with plain-language summaries of each major clause. Search by topic — payment disputes, account closure, or eligibility.

HOW WE HANDLE POLICY

Security, Data and Account Integrity

These terms are not just legal text — they describe the practical steps we take to protect your account, your payment details, and your right to request changes. Here is how we operate behind the scenes on each front.

Data Retention

We retain account records, including transaction history for PayPal, Venmo and Play+ activity, for as long as required by applicable state law and our internal compliance schedule.

Account Security

Your account is protected by SSL encryption and two-factor authentication. Any attempt to access your account from an unrecognized device triggers a verification prompt before entry is granted.

Requesting Changes

To update the name, email address, or payment method on your account, submit a written request via live chat or email. Identity verification is required before any change takes effect.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can adjust cookie preferences in your browser settings at any time.

Common Questions About These Terms

The questions below come from real account-holders who wanted clarity on specific clauses before completing their first PayPal or Venmo transaction. If your question is not here, use the live chat path in the support section above.

Yes. Every funding method — PayPal, Venmo, and Play+ — is covered by these terms. The Play+ card transaction is also subject to the card issuer's own cardholder agreement.

We can update these terms with reasonable notice. If a change materially affects your rights, we will notify you by email before it takes effect. Continued use of your account after the effective date constitutes acceptance.

If your state's law changes and chanced is no longer permitted to operate there, we will contact you about withdrawing your remaining balance through PayPal or Venmo before the account is suspended.

Submit a written dispute via email or live chat, citing the specific clause you believe was misapplied. Our account team reviews all disputes and responds with a decision and the reasoning behind it.

Yes. Our terms require you to meet the minimum legal age for online gaming in your state. We verify age during account creation as part of the identity check tied to your payment method.

Closed account data is retained for the period required by applicable state law and our internal compliance policy. You may request a summary of the data we hold by contacting support directly.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.