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How chanced Handles Your Personal Information

Your account data, payment details, and browsing behavior are handled with a clear set of rules — this policy lays out exactly what we collect, why we collect it, and what you can do about it.

PayPal, Venmo, Play+ data handled consistentlyAccount-level privacy controlsData access requests honoredNo data sold to third partiesUS-based account protections
chanced How chanced Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at chanced is built around standard-layer encryption for all data in transit, including payment flows through PayPal, Venmo, and Play+. We store only the data required to maintain your account and comply with applicable identity verification requirements — no surplus retention. Cookie use on chanced is limited to session management, fraud detection, and basic analytics; you can manage cookie preferences through your browser settings at any time. Players in Philadelphia and Phoenix, like all account holders, benefit from the same account-level protections regardless of which payment method they use.

Encryption in Transit

All data exchanged between your device and chanced is encrypted. This covers login sessions, account updates, and payment method connections including PayPal and Venmo.

Cookie and Tracking Controls

We use session cookies for login continuity and fraud signals. No behavioral ad-targeting cookies are set without your acknowledgment. Browser-level opt-out is always respected.

Data Retention Limits

We keep your account data only as long as your account is active or as required by applicable law. Once you close your account, we begin the deletion process per our retention schedule.

Identity Verification Records

Documents you submit for identity verification — government ID, proof of address — are held securely and accessed only by our compliance team for account verification purposes.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or request deletion of the personal data we hold on your account, our support team handles privacy requests directly. Send a clear description of your request through any of the channels below, and include the email address tied to your chanced account so we can locate your records without delay. For payment-linked data questions — such as what we retain after you disconnect a PayPal or Venmo method — our account team can walk you through the specific records involved.

Live Chat Start a live chat session from your account dashboard. Privacy requests submitted here are logged and tracked with a reference number for follow-up.
Email Support Send your data request to our support address listed in your account settings. Include your registered email and the specific data type you are asking about.
Account Help Center Your account settings page includes a data and privacy section where you can review connected payment methods like Play+ and submit a formal data request.

Common Privacy and Data Questions

These are the questions we hear most often from account holders about how their personal data is managed, what rights they have, and how to act on them.

We collect your name, email address, date of birth, and any payment details you provide when linking PayPal, Venmo, or Play+. Device and session data is also gathered automatically when you log in.

We share data only with service providers that process specific functions — such as PayPal or Venmo for payment handling. We do not sell your personal data to outside marketing companies.

Submit a data access request through live chat or via the email listed in your account settings. Include your registered email address so we can locate your records and respond promptly.

Yes. You can request account deletion through our support team. We will remove your data in line with our retention policy, except where applicable law requires us to keep certain records.

Payment data is used solely to process your deposit or withdrawal. We do not store full payment credentials on our servers. Once a transaction is complete, only a transaction reference is retained.

Rights vary by state. In states with comprehensive privacy laws, you may have the right to know what data we hold, correct inaccuracies, request deletion, or obtain a portable copy of your records.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.